Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-active-brake-calibration.collision-talk.com (hereinafter referred to as “Mercedes Active Brake Calibration” or “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data in accordance with various international privacy laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • General Data Protection Regulation (GDPR) of the European Union (EU)
  • General Data Protection Law (LGPD) of Brazil
  • California Consumer Privacy Act (CCPA/CPRA) and the California Privacy Rights Act (CPRAA)
  • Colorado Privacy Act (CPA)
  • Utah Consumer Sales Practice Act (UCPA)
  • Connecticut Total Data Protection Act (CTDPA)
  • Virginia Consumer Data Protection Act (VCDPA)
  • Protection of Personal Information Act (POPIA) of South Africa

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, or services accessible through links on our site. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This policy describes the ways in which we interact with users and process their personal data:

  • Authorized User Activities: When you use our applications and services as an authorized user, we collect and process your data to deliver personalized functionality and support.
  • Website Visits: Visiting our websites linked to this Privacy Policy signifies your consent to the collection and processing of certain information as outlined herein.
  • Communication: We may contact you via various channels (email, calls, SMS/texts) for transactional purposes, newsletters, marketing initiatives, or other communications relevant to our services.

Personal Data Collection

We collect several types of personal data, including:

  • Account Information: Details associated with your user account, such as usernames, passwords, and profile settings.
  • Payment Information: Credit card numbers, billing addresses, and payment history required for transactions.
  • Financial Information: Bank account details and financial records related to transactions or refunds.
  • Purchase Information: Data regarding products or services you have purchased from us, including order history and preferences.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and mobile network information.
  • Location Data: Geographic coordinates and location-based services data if made available by your device.
  • Feedback: Comments, reviews, ratings, and responses provided by users regarding our products or services.
  • Social Media Information: User data from social media platforms when you interact with our content or share it on such networks.
  • Product Information: Details about the products you view, search for, or purchase on our site.

We gather this information through various means: user input forms, account registration, payment gateways, analytics tools, and device-based tracking technologies. Additionally, third parties may provide us with personal data in adherence to their respective privacy policies.

Cookies

We employ cookies and similar tracking technologies for several purposes, including:

  • Strictly Necessary: These cookies enable core functionalities like login, account creation, and secure transactions.
  • Preference: They tailor our services to your preferences, remembering language settings and providing personalized content.
  • Analytics: Analytics cookies help us understand user behavior on our site, enabling us to improve functionality and user experience.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie preferences.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the retention period expires or when the purpose for data collection is fulfilled, we securely delete or anonymize your information from our systems.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encrypted Communication: We utilize industry-standard encryption protocols for secure data transmission.
  • Secure Third-Party Processing: We engage trusted third parties to process and store data on our behalf, ensuring they adhere to strict privacy standards.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect or solicit personal information from children, and we encourage parents or legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your personal information under specific circumstances.
  • Restriction: Limit our use of your data in certain situations.
  • Portability: Receive a copy of your data in a structured, commonly used format.
  • Objection: Object to or opt out of processing activities based on consent or legitimate interests.
  • Non-Discrimination: Be free from decisions based solely on automated processing.

To exercise any of these rights, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on our website with a revised effective date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions regarding data protection, please contact us:

We appreciate your trust in our company and are committed to handling your personal data with utmost care and transparency.